There is no acceptable excuse for this incident and we take full responsibility which is the reason we immediately decided that we would not charge you for that night, as a gesture of our sincerest apology. I absolutely understand your concern and truly apologize for the upset our mistake caused you. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Thank you for completing the review regarding your recent stay at our property.
